Company and operations.

The Beacon & Armour team is currently based in London, however we often find ourselves working remotely from around the world.

We believe that customers should not judge the value of the product solely based on the price they pay. Our product pages are designed to highlight what we value more than the price itself. This includes the materials we choose, the intentional designs that benefit the customer and the stories they carry. We disclose the cost of the product because we want to remove the customer’s game of guessing. We hope that this will help clarify that what you pay for is indeed what you will get.

That being said, if you want to contribute more towards Beacon & Armour’s overheads, marketing and operational costs, we would be very grateful if you did so at the payments page at checkout. Simply add your desired amount under ‘Additional Contributions’.

You will be able to find out about our latest vacancies or internship opportunities on our ‘join the team’ page. Alternatively, if you would like to be considered for future openings, please send your CV to info at beacon-armour.com.

If you have a collaboration idea, we are keen to hear it! Please submit a form on our dedicated collaborate page.

We do our best to keep our site tidy and up to date. If you are having trouble with the website, please ensure the browser you are using is up to date. It may be worth deleting your cookies and trying the site again. If you continue to experience issues, please contact us.

Caring for your product is key to its longevity! We’ve created a care guide where you can learn more about caring for your product.

We do our best to select the highest quality materials available to us. We are proud to be a British brand and try our best to source all materials where possible from the UK. These materials and where they are made are highlighted and disclosed on their respective product pages.

Order and delivery.

Products from Acme Reserve, Beacon & Armour’s in-house collection, are manufactured in the United Kingdom and/or the EU. We source the materials and parts for these products from the UK, choosing only the highest quality available to us.

Products from Collaborations are made by craftsmen in their respective countries. You can learn more about them on their respective product pages.

We have created a sizing guide on each product page. If you need further assistance, feel free to drop us a message!

We offer Klarna’s ‘Pay 30 days after delivery’ and ‘Pay later in 3 interest-free instalments’.

Pay 30 days after delivery
Pay up to 30 days after you’ve received your order without any interest, fees or credit application. If you would like to take advantage of this payment option, please choose Klarna at checkout.

Pay later in 3 interest-free instalments
Split your total order into 3 interest-free payments! Simply set up the automatic payments with your card at checkout and we’ll process your order.

We accept exchanges within 14 days of delivery if the product is in its original condition. Products must not have been worn/used, washed or altered in any way. Your replacement will be shipped out after your return has been received and verified. You will be liable for the return shipment.

Please reach out to us before arranging for a return.

We are a small business and are not able to offer free returns. Additionally, we want to minimise moving our products back and forth to reduce our overall carbon-footprint. We highly encourage you to double-check sizing before placing an order. If ever you are not sure, please reach out to us; we are more than happy to advise on size.

To our friends in the EU:
When returning a product, please mark it clearly as 'returned goods'. This prevents a second taxes and fees charge as it enters the UK. Unfortunately, we will have to deduct any charges from your final refund if this is not done correctly.

We currently accept most credit and debit cards (Visa, Mastercard, American Express, Maestro), Paypal and Klarna.

We believe that customers should not judge the value of the product solely based on the price they pay. This is why we include a price transparency segment on our product pages. If you would like to additionally contribute to Beacon & Armour’s overheads, marketing and operational costs, you can do so at the payment page.

We generally dispatch all orders in 1-2 working days. After dispatch, delivery times vary depending on your location. Your tracking information will be included in your shipping confirmation email.

UK Deliveries
Standard and Special Delivery options are available for the UK. For either option, you will receive a tracking number when your order is dispatched. Learn more about estimated delivery times on our shipping page.

International Deliveries
Estimated delivery may vary depending on where you are situated in the world, you will receive a tracking number when your order is dispatched. The tracking service may advise you on an estimated delivery date shortly after.

When your order is ready to be shipped and logged with our delivery partner, we will send you a shipping confirmation email which will contain a tracking number. It may take a couple of hours for the package to physically enter their network. In the meantime, just sit back and enjoy a cup of tea!

You will be liable for all import duties, customs and taxes. These may be due at the point of, or after delivery. Please be aware that we do not have any control over any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country. Please check your government’s import duties page for more information.

We accept returns within 14 days of delivery if the product is in its original condition. Products must not have been worn/used, washed or altered in any way. A full refund of the product (excluding shipping fees) will be processed after it has been received and verified. You will be liable for the return shipment.

Please reach out to us before arranging for a return.

We are a small business and are not able to offer free returns. Additionally, we want to minimise moving our products back and forth to reduce our overall carbon-footprint. We highly encourage you to double-check sizing before placing an order. If ever you are not sure, please reach out to us; we are more than happy to advise on size.

To our friends in the EU:
When returning a product, please mark it clearly as 'returned goods'. This prevents a second taxes and fees charge as it enters the UK. Unfortunately, we will have to deduct any charges from your final refund if this is not done correctly.

We understand that mistakes can happen with orders and changes sometimes need to be made. We can’t guarantee that we will be able to catch orders after they are placed as these are pushed to our remote inventory system where our warehouse will automatically process them. Please make sure to double check your information before placing an order.

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